Before your order begins its journey
Made for you. Shipped from where it is made.
Production and shipping
Many products in the TEF Community Shop are made to order. Production begins after your purchase, so your order may take several business days to be made before it ships. The product page and checkout provide the most relevant estimate for your item and destination.
When your order ships, you will receive tracking information by email. Orders containing more than one product may arrive in separate packages if the items are made by different production partners.
Shipping charges, available delivery methods, estimated delivery dates, taxes, and any duties collected in advance are shown at checkout. International orders may take longer and, depending on the destination and fulfillment route, additional customs charges may be due on delivery.
Changes and cancellations
If you notice an error in your shipping address or need to request a cancellation, contact us as soon as possible. Once production or shipment has begun, we may not be able to change or cancel the order.
Returns
Because most products are made to order, returns and refunds are not normally available for a change of mind, an incorrect size selected by the customer, or a preference for another color or style. Please review the product description and size guide carefully before ordering.
If your order arrives damaged, defective, misprinted, incomplete, or different from what you ordered, please contact us within 30 days of delivery. Include your order number and clear photographs of the item and packaging where relevant. Eligible issues are handled according to Fourthwall's current fulfillment policy.
Contact
For order help, email sales@anthenara.com and include your order number. Do not send payment-card details or other sensitive financial information by email.